Google Hiring: Program Manager – User Experience & UPI Support
Location: India (Remote/Hybrid)
Company: Google (gTech – Users and Products)
Role: Program Manager – Google Pay (User Experience & UPI Support)
Experience Required: Minimum 5 Years
Application Mode: Online
About the Role:
Google is inviting experienced professionals to join its gTech Users and Products (gUP) team as a Program Manager focused on User Experience Design and UPI-based Consumer Support. This role is essential in shaping the way users interact with Google Pay and other Google products, ensuring seamless support and regulatory compliance in the Indian payments ecosystem.
As part of gUP, your mission will be to build trusted, localized user experiences across product lines by working closely with cross-functional teams, including Legal, Compliance, Engineering, and external partners like NPCI and banking institutions.
Minimum Qualifications:
- Bachelor’s degree or equivalent practical experience.
- At least 5 years of experience in:
- Program management
- Stakeholder management
- User Experience (UX) design
- Consumer support operations
Preferred Qualifications:
- Proven experience in designing and delivering user-centric experiences.
- Deep understanding and troubleshooting experience with Unified Payments Interface (UPI) platforms.
- Prior exposure to start-up environments and dynamic product rollouts.
- Hands-on experience supporting Google Pay or similar UPI-based products.
- Expertise in handling multiple stakeholders and external partnerships for program delivery.
Key Responsibilities:
- Lead the development of user support strategy for Google Pay, understanding both product needs and market dynamics.
- Collaborate with NPCI, banks, Legal, Compliance, and Engineering teams to ensure Google’s UPI-based offerings remain compliant and high-performing.
- Coordinate product launches by aligning with regional teams, internal support units, and technical partners.
- Drive support readiness by ensuring systems and teams are equipped to handle scale and complexity.
- Collect, analyze, and share user feedback and insights with Product and Engineering teams to enhance the user experience.
About gTech Users & Products (gUP):
At gTech, the mission is to support and advocate for Google users by delivering helpful and trusted experiences across Google’s wide range of products. The gUP team works globally with internal teams and external partners to launch localized products, ensure compliance, and deliver superior user support.
Whether solving unique customer issues or building scalable tools, everything at gTech is driven by the vision to maximize Google product impact for every user—anywhere in the world.
Equal Opportunity at Google:
Google is proud to be an equal opportunity employer, committed to fostering an inclusive and respectful workplace for everyone. All qualified applicants will be considered, regardless of race, gender, age, disability, or background.
How to Apply:
Apply now on the official Google Careers portal.
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The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.