Service Manager Position at BJR Group: A Key Leadership Role in Automotive After-Sales
The Service Manager at BJR Group plays a critical role in the success of our dealership, overseeing the Service and Spare Parts operations to enhance efficiency, customer satisfaction, and brand reputation. This position requires a strategic leader who can align operational goals with overall business objectives while maintaining a high level of service excellence.
| Company | BJR Group |
| Role | Service Manager |
| Qualification | degree in Engineering or Science |
| Experience | Ddegree in Engineering or Science |
| Location | Warangal, Telangana |
| Pay | 35K – 40K |
Key Responsibilities
Business and Profit Planning
– Develop and implement strategic and operational goals for Service and Parts.
– Create comprehensive financial plans, including investment, cost, sales, and profit targets.
– Regularly monitor key performance indicators to ensure alignment with corporate strategy.
Customer Relationship Management
– Serve as the primary representative of the brand, building relationships with customers, suppliers, and community stakeholders.
– Develop and execute marketing plans aimed at customer retention and acquisition.
– Ensure the dealership maintains a high level of customer satisfaction while balancing profitability.
Operational Excellence
– Oversee the efficiency of service processes, ensuring compliance with quality standards and best practices.
– Analyze financial performance and implement corrective measures as necessary to meet targets.
– Collaborate across departments to ensure seamless operations and high service quality.
Team Leadership
– Inspire and lead the service team, promoting a culture of accountability, diversity, and continuous improvement.
– Identify and mentor talent within the team, fostering career development and succession planning.
– Conduct regular performance reviews and establish clear performance expectations.
Qualifications
Education
– Bachelor’s degree in Engineering or Science; a degree in Business Management is advantageous.
Experience
– 10-12 years in automotive after-sales, with at least 4-5 years in a managerial role.
– Strong background in personnel management and customer relations.
Technical Skills
– Proficient understanding of Jaguar-Land Rover products and dealership operations.
– Familiarity with service and logistics processes, as well as marketing strategies within the automotive sector.
– Knowledge of relevant software applications and After-Sales systems.
Required Skills
– Interpersonal Skills: Ability to build strong relationships with employees, customers, and stakeholders.
– Leadership Skills: Proven track record of motivating and managing teams effectively.
– Business Acumen: Strong financial planning and operational management capabilities.
– Organizational Competence: Ability to create structured processes that ensure quality and efficiency.
Conclusion
The Service Manager role at BJR Group offers an exciting opportunity for a dynamic leader to drive success in our service department. If you have a passion for the automotive industry and a commitment to excellence in customer service, we invite you to apply and join our team in Warangal, Telangana.
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How to Apply
Interested candidates should submit their resumes and cover letters outlining their relevant experience and vision for the Service Manager role. Join us at BJR Group and be part of a team dedicated to delivering exceptional service and value to our customers. Click the below button to apply.
FAQs
1. What are the key responsibilities of the Service Manager at BJR Group?
The Service Manager oversees the Service and Spare Parts operations, develops strategic goals, manages customer relationships, and leads the service team to ensure high levels of efficiency and customer satisfaction.
2. What qualifications are required for this position?
Candidates should have a Bachelor’s degree in Engineering or Business Management, with 10-12 years of experience in automotive after-sales, including at least 4-5 years in a managerial role.
3. How can I apply for the Service Manager position?
Interested candidates can submit their resumes and cover letters detailing their relevant experience and vision for the role through the BJR Group website or specified application channels.